Frequently Asked Questions
krijya FAQ — all answers in one place
From opening an account to deposits and withdrawals, cricket betting, slots, bonuses and security — find detailed answers to all your questions right here.
Whether you are new to krijya or a returning member, questions can come up at any time. On this page we have organized the most frequently asked questions into five categories: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find the answer to your question here, reach out to our support team via 24/7 live chat or email.
Account and Registration
Questions about opening a new account, logging in and identity verification.
Opening an account at krijya is straightforward. Go to the "krijya Login" page from the menu and complete registration by entering the required details — your name, mobile number and password. Once registered, you can log in right away to start playing and claim your welcome bonus.
Click the "Forgot Password" option on the login page. Enter your registered mobile number and a verification code will be sent to you. Verify the code and set a new password. If you run into any issues, email support at: [email protected].
No. Only one account per person is allowed. Attempting to open multiple accounts using the same device or mobile number may result in all accounts being closed and any accumulated balance being forfeited. This rule must be strictly followed to ensure fair and safe play.
Identity verification may be required before making a withdrawal. Simply submit a photo of your National Identity Card (NID) or another valid document. This process ensures the security of your funds and prevents fraudulent activity. Verification is usually completed within 24 hours.
Changing core details such as your name and date of birth will require assistance from the support team. You can update your mobile number and password yourself from the settings. For any changes, contact [email protected] or use the 24/7 live chat.
Deposits and Withdrawals
Questions about transactions via bKash, Nagad, Rocket and bank transfer, including amounts and processing times.
Deposits via bKash are generally instant — in most cases your krijya balance is credited within a few seconds. During peak times it may take up to a few minutes. The minimum deposit amount is ৳100.
Yes. krijya supports all three mobile banking methods — bKash, Nagad and Rocket. Bank transfer deposits are also accepted. The minimum deposit amount is ৳100 across all methods and transactions are typically processed quickly.
The minimum withdrawal amount is ৳1,000. Your account must be verified before you can withdraw. The maximum withdrawal limit is determined by your VIP level — higher VIP levels come with higher limits.
Withdrawal requests are generally processed within 15 minutes to 2 hours. Once KYC verification is complete for your first withdrawal, subsequent requests are processed faster. bKash and Nagad are usually the quickest to process.
krijya does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply a small transaction charge according to their own policies. Bank transfers may also carry the bank's own fees.
Major commercial banks in Bangladesh are supported — such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank and Sonali Bank. Transfers made with the correct account number and reference code are generally credited within a few hours.
Games and Rules
Questions about cricket betting, slots, live casino and mobile gaming.
To bet on BPL matches, first add balance to your account, then go to the cricket section and select the match you want. Multiple markets are available including match winner prediction, run totals and wickets. Odds change in real time during live matches, so quick decisions matter.
Yes. Live betting is available at krijya for the T20 World Cup and other major ICC tournaments. Odds are updated after every over or wicket while the match is in progress. You can bet while watching the live scorecard, which makes the experience more engaging.
RTP (Return to Player) is the percentage a game theoretically pays back over the long term. For example, a 96% RTP means there is an average chance of ৳96 being returned for every ৳100 wagered. This is a statistical average — actual results in any given session can vary.
Yes. krijya is fully mobile-friendly. You can play directly from any Android or iOS device's browser — no separate app download needed. Cricket betting, slots, fishing games and live casino all run just as well on mobile.
krijya's live casino games are from reputable providers such as Evolution Gaming and Ezugi. These providers ensure fairness through independent third-party audits. Every round is conducted under SSL encryption in a secure environment.
Bonuses and Promotions
Questions about the welcome bonus, wagering requirements and VIP benefits.
New members receive a 120% welcome bonus on their first deposit, up to a maximum of ৳8,000. For example: deposit ৳1,000 and receive a ৳1,200 bonus, giving a total balance of ৳2,200. If you deposit ৳14,000, the maximum ৳8,000 bonus is added for a total of ৳22,000.
The wagering requirement for the welcome bonus is 20x. This means you need to wager the bonus amount 20 times before it can be withdrawn. For example: if you receive a ৳1,200 bonus, a total of ৳24,000 in bets must be placed. Your wagering history can be viewed in the history section of your account.
Bonus balance can be used to place bets on most games. However, some promotions may apply only to specific game categories — such as slots only or cricket betting only. Read the terms and conditions provided with each bonus carefully.
krijya's VIP program has five levels: Bronze (up to 0.2% weekly cashback), Silver (0.4%), Gold (0.6%), Platinum (0.8%) and Diamond (1.0%). You move up to higher levels automatically as you play more and receive cashback every week.
During BPL, IPL or T20 World Cup seasons, krijya offers special cricket promotions. Special bonuses are also available during Eid, Pohela Boishakh and other festivals. Log in to your account or ask in live chat for the latest promotions.
Security and Responsible Gaming
Questions about personal data protection, age limits and responsible gaming.
Yes. krijya uses SSL encryption to keep all personal and financial information secure. Your name, mobile number and banking details are not shared with third parties. Read our privacy policy for more details.
krijya is for users aged 21 and above only. Age is verified when opening an account. Accounts belonging to underage users are not kept active and any balance in such cases may be forfeited.
Yes. If you feel you are having difficulty keeping your gaming habits under control, contact [email protected] or live chat to request a temporary or permanent self-exclusion. We always support responsible gaming.
Yes. You can set a daily, weekly or monthly deposit limit to keep your gaming budget under control. Contact our support team via live chat to set this limit. To learn more about responsible gaming, visit the responsible gaming page.
krijya's support team is available 24/7 in Bengali via live chat. You can also reach us by email at: [email protected]. This FAQ page is helpful for common questions — for more complex matters, live chat provides the fastest resolution.
Change your password immediately and notify us at [email protected] or via live chat. The support team can investigate the account and temporarily lock it if needed. Use a strong, secure password and never share your login details with anyone.
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